Tag Archive for: Customer Service

I won’t deny that small, mom owned businesses are generally among the best when it comes to customer service. Kudos to you! However, a recent experience – that I’d rather forget! – made me think it wasn’t such a bad topic to bring up here.

Customer Service is a Learned Skill

In a previous life I was a waitress and let me tell ya, dealing with cranky pizza eaters at 11:30 p.m. wasn’t always fun. However, I’d like to think it taught me some important lessons that I’ve carried with me through both my professional and personal lives.

It is extremely important that you are not only considerate to your customers, but available and accommodating as well. Below are just a few of my favorite customer service tips that can be learned by anyone!

Be Accessible!

Your website (or social media page) should list not only an e-mail address but also a phone number so that you can be reached if need be. If someone can’t contact you with a question, they most likely aren’t going to feel comfortable sending their hard-earned money to you.


I know you have your own, busy life with kids and tons of responsibilitie. And, I’m not saying that you need to respond to every e-mail within minutes of receipt, but within 24 hours would be good.

Be graceful!

Don’t argue, it’s not worth losing a customer, or future customers over. Even if you don’t feel as though you did anything wrong, be understanding and helpful.


When a customer contacts you with a complaint or a compliment, listen! What they have to say is important and could give you crucial insight to what your customers want and what they expect.

This can only help you!

Go the extra mile!

Once you have a customer, keep them! It’s the little things, like a thank-you note included with the order, or future discounts for referrals, etc. that will keep them coming back!
Hopefully this was helpful, and at the very least reminded you about some important aspects of customer service.

Have a great {or horrorific} customer service story to share? Shoot me a message – I’d love to hear it (and share anonymously with the broader group if you’re willing)!

Madison Crenshaw is a mother of two and a serial entrepreneur originally from the Southern US. In the last decade, she has made the DC area her home. She is a savvy businesswoman who is always looking for the next big opportunity. She is an expert at networking and knows how to make her presence felt. She is a strong believer in the power of education and has been actively involved in her children's education. In her free time, she loves to travel, explore new cultures, and spend time with her family. She is passionate about making a difference in the world and is always looking for ways to help her community.