Employee satisfaction plays a huge role in productivity. The more satisfied your workers are in their jobs, the happier they are; the happier they are, the harder they work and the more they’re able to get done.
Although there are many ways to boost this vital metric, such as through employee recognition programs (86% of companies that implemented these cited an increase in worker happiness), the field service industry faces unique challenges; when your employees are constantly off on their own, it can be difficult to keep track of their progress and stay on top of their moods. Let’s take a look at a few of the ways field service management technology can help bridge the gap and boost employee satisfaction.
The Physical Problem
The biggest issue field service technicians face is physical distance. Operating on your own in the field can make you feel like you’re truly on your own; you don’t have a manager to back you up, or a coworker to ask for advice. Communication can be exceptionally difficult, especially if you’re working in remote areas. Add on the fact that you might not have what you need (either physically or information-wise) to fix the customer’s problem, and you’ve got a recipe for job dissatisfaction.
Fortunately, advanced FSM technology has been able to eradicate those issues. Mobile solutions allow field technicians to communicate quickly and effectively with large databases to find what they need, and connects workers with others in the office; the latter makes them feel more integrated into the culture of the workplace, which greatly contributes to personal satisfaction.
Tackling The Technology
Distance can easily be overcome thanks to modern FSM tools. Many updates or changes are made in real-time, so your techs are aware of scheduling shifts or customer requests as they’re being made. Process improvements ensure the entire experience — from the customer route to the work itself — is streamlined. When you have one tool capable of performing every role, you’ll be able to save an incredible amount of time; entering job notes, collecting customer signatures and payments, and any other necessary paperwork can be done on one FSM tool. By improving efficiency, your field workers won’t feel like they’re wasting time every day, contributing to a more satisfying job experience.
Approximately 97% of FSM software users said that it had a beneficial impact on business operations. Because FSM tools give field techs the support and information they need to effectively do their jobs, they can create a more positive customer interaction; when you have happy workers, you have happy customers.